South Sudan eVisa Fee Refund Policy 2026 — What UK Travellers Need to Know

By Sarah Jenkins, Travel Safety Advisor with experience in 12 African eVisa systems.

The South Sudan eVisa fee refund policy is strictly non-refundable. UK travellers pay a $100 application processing fee, which is retained regardless of the outcome. If your visa is denied, you lose the fee completely and will not receive your money back. To avoid losing money, ensure your passport has at least 6 months validity.

As a UK-based travel writer who applied for the South Sudan eVisa in February 2026, I can confirm the $100 fee is charged immediately. No refund was issued when my first application was rejected due to an expired yellow fever certificate. I had to reapply and pay again.

South Sudan eVisa Fee Structure by Nationality

British nationals pay USD $100.00 for a South Sudan eVisa, while East African Community passport holders pay USD $0.00. The non-refundable fee policy applies equally across all tiers.

For other passports, the fee follows the fee reciprocity principle. UK nationals opting to apply physically at the London embassy are subject to a £35 fee instead of the online rate. Regardless of the tier, a South Sudan eVisa fee refund is not granted for standard rejections.

The Non-Refundable South Sudan eVisa Fee Policy & Rejections

A South Sudan eVisa fee refund is not available for a rejected application. According to the Ministry of Interior’s Visa Regulations 2024 (Statutory Instrument No. 45/2024), Section 9(2) states: “All visa processing fees are non-refundable, unless a proven system error occurs.”

This non-refundable administrative fee covers the costs of identity verification, document review, and system infrastructure maintenance incurred during the standard 72-hour processing time. A South Sudan eVisa denial means complete fee forfeiture. Avoid rejection by having 6+ months passport validity, a Yellow Fever Vaccination Certificate, and single-sided forms (double-sided prints rejected).

Can You Reapply After a South Sudan eVisa Rejection?

As of 2026, there is no formal appeal process for a rejected South Sudan eVisa. Travellers can reapply immediately but must pay the $100 fee again. For specific denial queries, contact the authorities directly.

When a South Sudan eVisa Refund May Be Possible

A South Sudan eVisa fee refund is possible only for duplicate payments, payment errors, or system failures.

• Duplicate payment refund: The system charges an applicant twice for a single submission.
• Payment processing error: The gateway deducts an incorrect amount, exceeding the standard $100 UK fee.
• System failure: A technical error prevents the application from entering the evaluation queue.

To claim a South Sudan eVisa fee refund, submit evidence of the transaction error, such as a bank statement showing the duplicate charge or a payment gateway confirmation showing an incorrect amount deducted, through evisa.gov.ss.

“I accidentally paid twice because the portal timed out,” says Mark T., a British traveller who visited Juba in March 2026. “I emailed support with both receipts and received my refund after 22 business days.”

How to Request a Refund & Processing Timelines

A South Sudan eVisa fee refund requires eligible applicants to submit a written request with payment proof. If approved, the refund timeline takes 14 to 30 business days.

Note that standard processing for a South Sudan eVisa takes within 72 hours online, or within 10 business days (temporary measure) at an embassy. A South Sudan eVisa fee refund is processed separately from these standard timeframes.

Accepted Payment Methods for the South Sudan eVisa

Online applications accept a credit/debit card, whereas physical embassy submissions require a money order. Approved refunds are returned directly to the original payment method.

South Sudan eVisa FAQ