Last updated: 15 September 2026. This is an independent informational guide for UK tourists. Always verify details on the government South Sudan eVisa portal (evisa.gov.ss) before applying. Phone numbers are sourced from UK travel advisories (accessed September 2026).
To contact South Sudan eVisa support, email the portal helpdesk via evisa.gov.ss or call the London Embassy at +44 7404 163529. For portal bugs, send your application ID and screenshots directly to the support team. Embassy in-person visits handle paper visa collection, document corrections, and unresolved escalations. The Juba helpdesk operates on East Africa Time (GMT+3). For technical issues, contact the eVisa support team immediately.
Quick Answer – Primary eVisa Support Channels
South Sudan eVisa support has three primary channels: the eVisa portal email, a Juba-based helpdesk (GMT+3), and the London Embassy at +44 7404 163529. General consular inquiries can also be sent to . Review the South Sudan eVisa contact table below for quick reference.
| Channel | Contact | Best For | Response Time |
|---|---|---|---|
| eVisa Portal Email | [email protected] | Portal bugs, payment issues | Up to 72 hours |
| London Embassy Phone | +44 7404 163529 | Paper visas, escalations | Immediate (during hours) |
| General Embassy Email | General consular queries | Variable |
eVisa Portal Technical Support – Email, Phone, and Response Times
The Juba-based South Sudan eVisa support helpdesk handles portal bugs and payment issues. Response times range from same-day to no reply. Support operates during East Africa Time (GMT+3) business hours. Calling at 09:00 London time (GMT) reaches Juba at noon. One UK traveler reported that after 48 hours without confirmation, emailing [email protected] with their application ID resolved the issue within 2 hours. Always use the South Sudan eVisa portal logged-in panel for secure communication.
South Sudan Embassy in London – Contact Details for Visa Queries
The South Sudan Embassy in London (21 Knightsbridge, SW1X 7LY) accepts visa submissions in-person Mon/Wed/Fri, 09:00-12:00 GMT. South Sudan eVisa support directs paper visas and corrections to this in-person visit. Postal and email South Sudan eVisa applications are strictly forbidden. The traditional UK single entry paper visa costs £50 (Cash only). Processing takes a minimum 7 working days, with visa collection strictly scheduled between 2:00 p.m. and 3:30 p.m. General contact numbers include +44 7377 043656 and +44 7947 816272, or email .
Which Support Channel Should You Use? – A Routing Guide
For portal bugs and payment issues, use the South Sudan eVisa portal email. Call the London Embassy (+44 7404 163529) only for paper visa queries and escalations. The Juba helpdesk handles technical support but has no direct public phone line for general queries. Review the routing table below to find the correct South Sudan eVisa support contact.
| Problem | Channel | Contact |
|---|---|---|
| Portal bugs & payment issues | Juba Helpdesk (Email) | [email protected] |
| Paper visa queries & escalations | London Embassy (Phone) | +44 7404 163529 |
| General consular inquiries | London Embassy (Email) |
Common eVisa Problems and How to Get Help
If you encounter an Internal server error when downloading your approved e-Visa PDF, use an incognito browser window. South Sudan eVisa support requires all document uploads in PDF format with a strict maximum file size of 293KB.
- Payment Failures: If your card is charged but the portal shows “unpaid”, email the transaction ID directly to [email protected].
- Delayed Applications: If processing exceeds the standard 72 hours, escalate your case. Email the South Sudan eVisa portal helpdesk first. If unresolved, escalate to an in-person visit at the London Embassy or contact the Ministry of Foreign Affairs at [email protected].
Alternative Help Channels – Third-Party Agencies and Self-Service Resources
Third-party agencies like DoVisa and VisaHQ offer guided South Sudan eVisa applications at extra cost but cannot resolve portal technical issues. They charge processing fees above the standard government $126 online cost. For a Letter of Invitation (LOI), alternative help channels like Boma Hills tour company can provide a guarantor letter for tourists. However, always rely on the government South Sudan eVisa support FAQ section as your primary free self-service resource.
What If Your eVisa Isn’t Recognised at Juba Airport?
If Nationality, Passports and Immigration officers at Juba International Airport (JUB) cannot verify your approval online, South Sudan eVisa support recommends having an offline contingency plan. While a Visa on arrival is not standard for UK citizens, having proof of your approved multiple entry visa or single entry document speeds up verification.
- A colour printout of the approved eVisa document.
- A digital backup saved locally on a mobile device.
- Saved support contacts for offline access.
Additionally, travelers staying longer than 5 days must complete mandatory registration with local police or the Civil Registry in Juba.
Frequently Asked Questions About South Sudan eVisa Support
How long does South Sudan eVisa processing take?
Processing takes up to 72 hours. If your application is stuck beyond this timeframe, email [email protected] or call the London Embassy at +44 7404 163529.
What is the support email address for the South Sudan eVisa portal?
The specific support email is listed inside the logged-in portal, typically as [email protected]. This is the primary channel for technical issues like a PDF download bug.
Can I pay the South Sudan eVisa fee at the London embassy?
The online cost of $126 must be paid digitally via debit card. If applying for a single entry paper visa in person at the London Embassy, the fee is £50 (Cash only).
How many blank passport pages are required for a South Sudan eVisa?
You must have a minimum of 1 unused blank page in your passport, though having 2 is recommended. Your passport must also be valid for at least 6 months before the expiry date.
Do I need a Letter of Invitation (LOI) for my application?
Yes, an invitation letter / entry permit from a guarantor or host is required. If you lack a personal contact, tour companies can often provide this document.
Are South Sudan eVisa fees refundable if rejected?
Fees are strictly non-refundable. The $126 payment will not be returned regardless of rejection or cancellation, so ensure your Yellow Fever certificate and other documents are correct.
What is the escalation procedure for delayed South Sudan eVisa applications?
Start by emailing the portal helpdesk. If there is no reply, call the Embassy Visa & Passport Office, visit the London Embassy in person, or email the Ministry of Foreign Affairs at [email protected].
Do I need to register with local police after arriving in Juba?
Registration is mandatory if you plan to stay for more than 5 days. Complete this process at the local police station after arriving at your port of entry.
What is the validity duration of a standard South Sudan eVisa?
The standard document has a validity duration of 30 days (1 month) starting from the date of issue.
